Privacy and Policy

1. Information We Collect

We collect the following personal information:

• Name
• Phone number
• Email address

Note: We do NOT store your card details, UPI details, or banking credentials. All payment information is processed directly by secure third-party payment gateways.

2. How We Use Your Information

• To provide customer support
• To respond to your queries and service requests

3. Payment Security

All payments are handled through secure and trusted payment gateways. We do not collect or store your financial information on our servers.

4. Sharing of Information

We do not sell, rent, or trade your personal data to third parties.

We may share limited information only when required:

• To comply with applicable laws or legal processes
• To protect against fraud or security threats
• With trusted service providers assisting in platform operations

5. Security Precautions

To protect your personal data from unauthorised access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures.

Once your information is in our possession, or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and provide the use of secure servers.

However, transmission of information over the internet is not completely secure and may involve inherent risks beyond our control. By using our platform, you acknowledge and accept these risks.

You are responsible for maintaining the confidentiality of your login credentials and password.

6. Data Deletion and Retention

You may delete your account by accessing your profile settings on the platform. Deleting your account will result in loss of all associated information.

You may also request account deletion by contacting us at the email provided below.

We may delay or refuse deletion if:

• There are pending grievances or claims
• There are pending shipments or services
• Retention is required under applicable law

We retain personal data only for as long as necessary for the purpose for which it was collected or as required by law. We may retain anonymised data for analytical or research purposes.

7. Your Rights

You may access, rectify, and update your personal data directly through your account settings on the platform.

8. Consent

By using our platform or providing your personal information, you consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy.

If you provide personal data relating to other individuals, you represent that you have the authority to do so.

You consent to being contacted via SMS, instant messaging apps, calls, or email for purposes described in this Privacy Policy.

You may withdraw your consent by writing to us with the subject line: “Withdrawal of consent for processing personal data”.

Withdrawal of consent will not be retrospective and may result in restriction or denial of certain services where such information is necessary.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes may be notified as required under applicable law. Please review this page periodically for updates.